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Testimonials
| President, Medical Billing Company | “FPS did a great job in helping us see that our business needed to be more focused on the resolution of the accounts. Their solutions helped us eliminate a lot of the passing of accounts from department to department and greatly reduced the number of times an account is touched before it is resolved.” Top qualities: Great Results, High Integrity, Creative - President, Medical Billing Company, June, 2009 |
| Operations VP, Publishing Company | “FPS's professionalism and ability to document and analyze current processes, as well as their leadership in defining and recommending process improvements was an extreme benefit in our purchasing and production areas. They researched best practices and helped to integrate those practices into the day-to-day operations of the purchasing department. Focus was a true asset to our change efforts.” Top qualities: Great Results, Personable, High Integrity - VP Operations, March, 2009 |
| EVP Commercial Real Estate Market Manager, Large Regional Bank | “Focus has a unique ability to quickly identify process improvement opportunites and was the key contributor in driving process improvements in the commercial real estate line of business. They worked with me to redesign the commercial real estate loan approval process. Thanks to FPS's contributions, we were able to eliminate non-value added steps in the process. The end result was to significantly improve loan approval cycle time which greatly improved customer service and loan officer productivity. Also by eliminating redundancy in the process, which was very frustrating to loan officers, employee morale was much improved. The employees at FPS have great work ethics, excellent " people skills" and are commited to exceed expectations in a service oriented culture.” EVP, Commercial Real Estate Market Manager, September 2009 |
| SVP Business Systems Directors, Large Regional Bank | "Focus and I worked together on several projects that were designed to help business unit managers better understand costs and true profit metrics. They take the time to understand the needs of their clients and then really dig into the details to show them how to improve their overall performance. FPS's approach to the business and dealing with the unique personalities in a large company helps them to always be successful with any project that they take on. It was a pleasure working with FPS on various projects and I benefited from their expertise and contribution.” SVP Business Systems Director, November, 2008 |